We wish our customers to benefit from well maintained space in our Mayfair and Belgravia estates that we strive to keep London's finest. Each customer enjoys the support of a dedicated Grosvenor office contact. On-site staff in managed properties and our Grosvenor Service Centre offer a responsive maintenance service.

Contact (Switchboard)  -  T +44 (0) 20 7408 0988, F +44 (0) 20 7312 6246
                                          Grosvenor, 70 Grosvenor Street, W1K 3JP

Grosvenor Service Centre  -  T +44 (0) 20 7312 0011

Our 24-hour operated Service Centre can be contacted to report maintenance or repair issues and emergencies. Please note that this service is available to occupiers and leaseholders of Grosvenor-managed properties only.

We comission Ipsos MORI to conduct an annual customer satisfation survey of occupiers on our London estate.  This helps us better understand our customers, measure how well we are serving them and identify areas where we can improve.

The 2009 survey was the most comprehensive yet with questionnaires sent to every occupier, including freeholders.  One in five of those contacted responded.

If you would like further information, have any comments on the survey results or Grosvenor's service in general, please email: customerfeedback@grosvenor.com or call your usual Grosvenor contact or the Grosvenor Service Centre.