Our Community Charter, Positive Space, launched in 2020. It aims to set a standard for public engagement and give the communities we work with meaningful involvement in how their neighbourhoods evolve. 

To help embed the capability and confidence of our teams, we designed a training programme delivered in partnership with 20 of the UK’s top experts on public.  

The sessions covered topics from active listening to accountability and empowerment. 

We brought together the insights and tips in a guide to public engagement called Positive Space in Practice available to anyone involved in making and managing places. 

We are now focused on supporting more teams across the business for whom this matters most and refreshing the learning programme to improve their capability and confidence in this area.  
 

Nicola Rochfort, Senior Community Engagement Manager, Grosvenor, commented: 
 
“We know that poor engagement undermines the credibility of the property sector and its potential to create places that people value. That’s why we’re investing in the skills of our staff and working hard to ensure that people have meaningful involvement in how their neighbourhood evolves. 

By sharing what we’ve learnt from some of the UK’s most progressive thinkers on public engagement, we hope to inspire others too.”