Our performance


As an organisation, we are committed to monitoring our performance and continuously improving the services we deliver. 

On this page, you’ll find various reports and assessments related to our performance. This page will be regularly updated so you have a live view of how we are doing.  

Complaints Performance 

GHH Self-Assessment against Housing Ombudsman Complaint Handling Code 2024- revised in June 2025 - click here.

Annual Complaints Performance and Service Improvement Reports

GHH Annual Complaints Performance and Service Improvement Report 2024-2025, with GHH Board Response- click here

GHH Annual Complaints Performance and Service Improvement Report 2023-2024 with GHH Board Response - click here.

You can find out more about the performance of the wider Grosvenor Group here  

Regulatory Reporting

In line with regulatory requirements, our Tenant Satisfaction Measure (TSM) management information for 2024-5 is available here.

As we explain, this information reflects the fact that as at 31 March 2025, Grosvenor Hart Homes Limited, our RP entity, only owned 14 properties and only one was occupied. More information about the performance of the rest of our housing portfolio will be available in our Annual Report.

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