In 2024, our UK property business published Inclusive Spaces and Places, a report exploring the challenges faced by people with protected characteristics when accessing and working within buildings and public spaces.

The report outlines five key calls to action for the industry to deliver inclusive design. We are committed to embedding these calls to action across our portfolio and driving change by empowering other organisations to do the same.

In line with our commitment to listen to those with lived experiences, we conducted workshops with people who provided recommendations on how to deliver inclusive design and urged the sector to support and implement these as a priority.

The report was a collaboration with The Crown Estate, and we were pleased that British Land, Landsec, Heathrow Airport, Cadogan and Lendlease all adopted the recommendations on launch. Others, including Transport for London, The Howard de Walden Estate and Shaftesbury are also part of a newly formed industry working group, designed to share knowledge, co-create resources and continue to drive the industry forward.

This represents a substantial transformation in the public discourse and the approach to inclusive design in the industry.