Grosvenor Hart Homes (GHH) is a member of the Housing Ombudsman Scheme. The Housing Ombudsman sets out standards for landlords to deal with complaints and landlords like GHH are required by law to follow the Housing Ombudsman Complaint Handling Code for 2024.
Our most recent self-assessment against the Housing Ombudsman Code can be found here.
We also report every year on our complaints performance and how we have improved our services as a result of feedback and complaints:
GHH Annual Complaints Performance and Service Improvement Report- 2024/2025
GHH Annual Complaints Performance and Service Improvement Report - 2023/2024
Our Tenant Satisfaction Measures management information for 2024-5 is here.
Our Tenant Satisfaction Measures (including tenant perception surveys and management information) for 2025-76 is here.