Domestic abuse

It is very important to us that you feel safe and secure in your home. However, we know that many people experience domestic abuse every day.

There are several forms of domestic abuse and behaviour is abusive if in involves:

Physical or sexual abuse
Violent or threatening behaviour
Controlling or coercive behaviour
Economic abuse
Psychological, emotional or other abuse.

Domestic abuse can happen to anyone of any age, background, gender, sexuality, religion or race.

We know it can be hard to speak out but you are not alone and we’re here to help if you are experiencing domestic abuse or if you’re worried about someone in your family, a friend or a neighbour.

Who to contact?

At Grosvenor Hart Homes (GHH), we are here to support you. If you are a GHH tenant and you or someone you know is experiencing domestic abuse, please call 01244 563777 or email tenant.support@grosvenorhart.com . You can also ask to speak to a specific member of the GHH team if you feel more comfortable.

In an emergency, if you or someone you know is at risk or harm, please call the police on 999. If you cannot speak and are calling from a mobile phone, press 55 and your call will be transferred to the police.

The following services can also help you:

National Domestic Abuse Helpline (run by Refuge): call 0808 2000 247- open 24 hours a day, 7 days a week OR get support through Live Chat (open Monday to Friday 10am-10pm and 10am-6pm on weekends). This helpline provides free, non-judgemental and confidential support.
Victim Support: call the free, 24-hour support line on 0808 168 9111 or start a live chat any time: https://www.victimsupport.org.uk/help-and-support/get-help/support-near-you/live-chat/
ManKind: for men experiencing domestic abuse, you can call 0182 3334 244 (Monday to Friday, 10am to 4pm) for free, confidential advice
Galop: people who identify as LGBTQ+ can call 0800 999 5428 or email help@galop.org.uk. The helpline is open Monday and Tuesday from 9:15am-8pm and Wednesday, Thursday and Friday from 9:15am-4:30pm, closing between 1pm-2pm on each of these days. There is also a webchat which is open on Wednesdays and Thursdays from 9:15am-4:15pm.
Karma Nirvana: for forced marriage or honour based crimes, call 0800 5999 247 (Monday to Friday 9am to 5pm)
Bright Sky: this is a mobile app and website. The app can be downloaded for free from the app stores. Only download the app if it is safe for you to do so and if you are sure that your phone isn’t being monitored

If you live in Cheshire West and Chester, the following services are available for help and advice:

Domestic Abuse Intervention and Prevention Service at Cheshire West and Chester Council: call 0300 123 7047 and press option 2 (within office hours) or contact the Out of Hours Emergency Duty Team on 01244 977277 if you have an urgent concern out of hours. For more information, visit https://www.cheshirewestandchester.gov.uk/residents/crime-prevention/domestic-abuse
Cheshire CARES: call 01606 366336 or by email to cheshire.cares@cheshire.pnn.police.uk. This service is open from Monday to Friday from 8am to 8pm or Saturday and Sunday from 9am to 4pm
Open the Door Cheshire - visit https://www.openthedoorcheshire.org.uk/ for more information and resources

The NHS website also provides useful information: https://www.nhs.uk/live-well/getting-help-for-domestic-violence/ and all of the websites above have helpful resources and advice.

If you’d like to find out more or view the GHH Domestic Abuse Policy, please email tenant.support@grosvenorhart.com