Your rent will be due for payment at the start of your tenancy and then on the first of each month.
If you need help with your standing order, please contact GHH by emailing tenant.support@grosvenorhart.com or phoning 01244 563777.
If you receive Housing Cost Element of Universal Credit it may be possible to arrange for your housing costs to be paid directly to us. This is called an ‘alternative payment arrangement’. Please let us know if this is something you would like to arrange.
You can check your rent balance at any time on the GHH My Home Portal.
If you have any difficulty using the portal, please contact us by emailing tenant.support@grosvenorhart.com or phoning 01244 563777.
We know that rent payment and bills can cause anxiety, and we want to support you to be able to pay your rent on time and not let your account fall into arrears.
If you think you will have a problem with paying your rent, then please contact tenant.support@grosvenorhart.com as soon as possible so that we can discuss this with you and provide advice as needed.
This might be through us developing a payment plan with you or supporting you to access budgeting support, benefits advice and debt advice if you require it.
You can find out more information about how we manage rent in the GHH Income Management Policy here.